Democratic ICT Officer, New Forest District Council

Website New Forest District Council

Democratic ICT Officer P02135
Contract Type: Permanent – 37 hours per week
Salary: Band 7 (up to £37,265 per annum)

New Forest District Council is one of the largest district councils in England. We have a progressive approach to Member (elected councillor) services and are in the midst of a programme to create a better Council and deliver digital innovation. A key part of this is ensuring that Members have ICT services that are up to date, relevant and reliable, and that Democratic Services can be delivered in a modern and digital manner.

To this end we have created a new post of Democratic ICT Officer to help us make this happen. You will join a dedicated professional team in Democratic Services and with a direct line to ICT for in depth technical help. We require someone with experience from either within an existing Democratic Services structure with a good knowledge of and enthusiasm for ICT, or else someone with an ICT background with great customer and VIP user skills. Flexibility, pragmatism and dedication to providing excellent customer services will be essential to support Council meetings which regularly occur outside of normal office hours.

You will be working closely with the member community of 60 people and senior executives and management at the Council. You will need to be a confident self-starter with strong skills and resilience and the ability to understand, empathise with, and resolve member ICT problems as well as the willingness to support the sound and vision system in the council chamber.

Your responsibilities will be:
◦To support, enhance, develop and implement various components of ICT used by members and ensure they are able to fulfil their duties using ICT to the best effect
◦To coordinate the various components of ICT used by members and ensure they are able to fulfil their duties using ICT to the best effects
◦To act as the conduit between Members and ICT, seeking to resolve issues at the earliest opportunity
◦To support and advise Members with their individual ICT requirements as NFDC moves towards more technology and less paper
◦To develop appropriate and engaging content in delivering various ICT training programmes for members

The role will cover the following specific areas:
◦Modern.Gov application usage and functionality
◦Member devices
◦Chamber ICT set up and coordination
◦Member connectivity and login
◦Member email and calendars (via Office 365)
◦Member communication on ICT related matters
◦Democratic content on Intranet and Internet
◦Express Electoral System

What We Offer:
What we can offer is a great place to work with a great team and the chance to develop your skills in a supportive and professional environment. We will work with you to put in place a structured personal development programme so that you gain strong skills. We are looking for ambitious staff that can grow with us.

At NFDC we believe that all our employees make a really valuable contribution to the work of the Council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally, where ideas are actively sought and self-development promoted. We also recognise the value of a highly motivated and engaged workforce and we actively encourage a good work/life balance. We require flexible and smart working including remote and home working whenever this fits with service delivery. We are delivering tools such as Office 365, Skype and Always on VPN to facilitate this.

If you like the sound of this and have the ambition, knowledge and experience we are looking for we would like to hear from you.
For an informal discussion regarding this post please contact Matt Wisdom (Democratic Services Manager) on 023 8028 5588.

Benefits include:
◦26 days leave (plus an additional 5 days after 5 years’ service)
◦Payment of professional subscription
◦Local Government Pension Scheme
◦Limited On-site parking
◦Relocation expenses of up to £8,000 will be considered for the right candidate
◦Employee Assistance Programme

Closing date for applications: 30 June 2019

Interview Date: 10 July 2019

To apply for this job please visit

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